Communication has been an issue between people since the beginning of time. The biggest problem is as one person feels he or she is communicating articulately to another, the other person is perceiving a different story. Why is this?
There are numerous scientific articles in regard to nature vs. nurture and how it affects behavioral outcomes. Some of the information in these studies reflect how there are “environmental hotspots” which affect behavior more than genetics Nature vs. Nurture. A quick example would be that a person raised in an environmentally hostile area would not have the diplomacy that a person raised in an environmentally peaceful area would have. Therefore, communication between those two people would be very strained and most likely lead to serious misunderstandings. Neither person would be equipped to understand the other’s point of view or appreciate that person’s passion for the subject in which they are attempting to communicate. Thus, although each person is attempting to be as open and direct as possible to the other, and very likely trying to communicate the same directive, they most likely would not come to an agreement.
The above simple illustration can be viewed throughout history. Countless wars have ensued due to miscommunication, whereas merely one person did not have an understanding of the other person. In fact, there was a song written in the early 1970s which portrayed this very fact named One Tin Soldier.
Face to face communication is always preferable in any situation as an individual is able to visually communicate his or her position through emotion and body language. Whereas these days, more and more people communicate through text, email or some type of social media, which does little to allow for emotion, facial expressions or body language. Therefore, few people are able to communicate in a way that provides a true point and position to the other person. People should also take into account the coveted, but dreaded “autocorrect”, which may inadvertently send the wrong word. One word can make all the difference in how a message is received and perceived. Sometimes the most simple word or grammatical error can change the entire meaning of the message a person is trying to communicate and could end up being disastrous. I have read through many people’s text to each other as they have asked me to agree with his or her point of view compared to the other person. In most cases, I find that each person is saying almost the same thing and actually agreeing with the other person on a solution to the issue. Yet, due to misguided perception, debauched grammar, or the inability to be compassionate to the other person’s feelings, hurt and anger supervene and there is war!
I’m sure we have all been in similar situations to the ones demonstrated above. One of the best ways I can demonstrate to you, my readers, is to show the difference between active and passive listening, which you can see in this image.
Becoming an active listener is an art. We all are passive listeners at heart and need to seriously work on becoming an active listener in order to have better communication skills. Increasingly, there would be less miscommunication and better relationships would be created.
Being an active listener is one of the best ways to have better communication skills. Another is to be compassionate to the other person’s thoughts and ideas. Being compassionate allows for empathy in regard to the other person’s present, past and future situations, upbringing (natural and environmental) and gives the communication increased, peaceful effort for both parties.